Ideal candidate will have 4 year degree (or in progress), and experience in a technical field.
• Diesel technician experience is preferred.
• Familiarity with Microsoft 365, Salesforce, Five9, or other related phone/ticketing/CRM systems. This can be taught, but is a plus if the candidate has experience of these systems.

Responsibilities
•Answer calls, emails and electronic tickets from dealer network, end-users, and internal customers regarding Detroit engine, transmission, and axle technical service or service parts related issues, concerns, or complaints.
•Assist internal and external customers in a professional, courteous, and timely manner.
•Utilize company documentation, literature, and database to provide technical support.
•Maintain call note logs with all pertinent information.
•Interpret data from Virtual Technician telematics and disseminate to end users.
•Communicate technical service concerns or emerging issues to management.
•Assure all DTNA Safety and Compliance guidelines are followed. This includes items involving Safety and Compliance related issues are sent to the Compliance department.
•Refer more complex technical issues or concerns to appropriate party.
•Ability to work any shift, holidays, and provide afterhours support when necessary.
•Maintain a clean and safe work area.

Job Type: Contract

Pay: $18.00 - $21.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift
• Morning shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Ability to Relocate:

• Detroit, MI 48227: Relocate before starting work (Required)

Work Location: In person